--- title: "Apple Device Enrollment Instructions" slug: "apple-device-enrollment-instructions" updated: 2026-05-12T13:24:01Z published: 2026-05-12T13:24:01Z --- > ## Documentation Index > Fetch the complete documentation index at: https://maineit-docs.maine.gov/llms.txt > Use this file to discover all available pages before exploring further. # Apple Device Enrollment Instructions Apple Device Enrollment Instructions The following are directions on how to enroll an Apple phone for access to State of Maine email and other Microsoft services such as Teams and OneDrive. To enroll any phone with State of Maine email access you will need to complete the IOS Phone/iPad Device Request form [here.](https://stateofmaine.sharepoint.com/sites/MaineIT/SitePages/Mobile/Mobile-Devices.aspx) These instructions assume that you have MFA already set up. If you haven’t setup MFA there are instructions for that [here](https://maineit-docs.maine.gov/v1/docs/mfa). SOM AIR will not work for WIFI until you have finished the setup, if you need to connect to WIFI for the setup contact the helpdesk or your wireless coordinator for credentials to use of SOM GUEST. These instructions also assume you have completed the initial iPhone setup and activation. There is more information about that process [here](https://support.apple.com/en-us/HT202033). 1. Open the App Store, tap the magnifying glass on the bottom right. Tap in the box under **Search** at the top of the screen and type in **Microsoft Authenticator**, tap the cloud with the down arrow or **Get**to the right of Microsoft Authenticator to download the application. Tap the search box again, delete the previous text and enter **Company Portal**. Use the same cloud icon or **Get** to download the Company Portal app. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-n0faojky.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-blehaoat.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-935i9rzo.png) ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-7lvqbnt7.png) 2. Go back to the home screen wait until both Microsoft Authenticator and Company Portal are finished downloading. Once both are finished tap **Company Portal**. Do not open Company Portal before Microsoft Authenticator is on the device. Tap **Sign in** and enter your email address on then tap next. Enter your password on the next screen and tap **Sign in**. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-ha3hl308.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-pcwoj3oi.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-3u1h90ym.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-47tjuedp.png) 3. Tap **Azure Multi-Factor Authentication**. This will send use your MFA registration and either send a notification to the app on your old phone, call or text you, or prompt for a code from a Hardware token or Key FOB. If you have any issue using the primary method you can choose **Sign in with other options** and the system will offer other methods that you have registered. After confirming MFA tap **OK** on the **Get notified so you don’t lose access** screen then tap **Allow**. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-ylypjtqt.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-b6mchznu.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-vmp6o97x.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-1kyajxkt.png) 4. Tap **Begin** on the **Setup up State of Maine access** screen, then choose **Continue** and then **Continue** again. Tap **Allow** when asked if you want to allow the page to download a configuration file, then **Close** on the **Profile Downloaded** prompt. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-fldesjpx.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-dodkm1cw.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-pytctm1c.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-4f7tesbw.png) 5. Go back to the home screen and tap the **Settings** application. Tap **Profile Downloaded.** If you don’t see Profile Downloaded tap **General**, **VPN & Device Management** and then tap the management profile there. Tap **Install** on the **Install Profile** screen, then enter your passcode (same numbers that unlock the phone) tap **Install** on the next 2 prompts then **Trust** on the remote management prompt. Tap **Done** on the profile download screen. If you get a message that the profile cannot be installed or the server cannot be reached make sure you have filled out this form: [Mobile Devices (sharepoint.com)](https://stateofmaine.sharepoint.com/sites/MaineIT/SitePages/Mobile/Mobile-Devices.aspx) ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-r7zwiaef.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-bnt4cxl5.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-1jn62fjo.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-telh7tas.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-bk8zp475.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-dk707v70.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-vza2omy7.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-wn3asuhc.png) 6. Go back to the home screen and tap **Company Portal**. Tap **Continue** on both prompts. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-tiu7jee5.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-qlqsqha6.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-71q6fypj.png) 7. The phone will take a couple minutes on the **Checking Device Settings** screen, you will get multiple prompts related to applications, choose **Manage** or **Install** on all prompts. After the initial check the phone will indicate you need to **Sync with Microsoft Defender for Endpoint…** when you see this prompt go back to the home screen and open Defender. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-gc2bovwr.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-du1bayn7.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-jnf7mpfc.jpg) 8. Tap **Continue** on the **Select an account to sign in** Screen. Tap the **Start VPN** button and enter your iPhone passcode when prompted. Tap **Allow** on any other permission prompts. Wait for the screen to show **Everything looks good!**before moving to the next step. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-j6dspih0.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-vt1ho6td.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-5sf24q2s.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-96enge68.png) 9. Go back to the home screen and open the **Company Portal** app. Tap **Retry** if the **Check device settings** screen is up. It may take up to 15 minutes for defender to show as registered. Tap **Done** on the **You’re all set!** screen. Go back to the home screen and open **Outlook**. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-wh8a2kcn.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-9nha8abg.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-68aa95bf.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-bgu9yael.png) 10. In Outlook tap **Add Account** if prompted to enter your email address instead enter it here. Tap **Maybe Later** when asked about adding another account. If prompted with **Your organization is now protecting its data in this app…** tap **OK** then open **Outlook** again. Tap **OK** on the **Enable Notifications** prompt and **Allow** on the **“Outlook Would Like to Send You Notifications”**prompt. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-mgrngdse.jpg)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-atb1jq04.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-j8z60ooq.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-a2coigko.png) ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-59j4cnk2.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-9qbqv8at.png) 11. You now have email access on your phone, you can now also install and use other applications such as **Teams**and **OneDrive** as well. By default the iPhone will turn on **Focused Inbox** mode. If you prefer to turn that off tap the circle in the top left then the gear in the bottom left. Scroll down and turn off the switch for **Focused Inbox**. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-6ck1puc4.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-qldtvyfv.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-lredbdh9.png) 12. If you have contacts from exchange you want to sync tap the circle in the top left, then the gear in the bottom left. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-h6zok8hr.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-feomrnza.png) 13. To connect to SOM AIR, tap **General** then tap **Wi-Fi** tap SOM AIR and it will join WIFI automatically, this process may take a few minutes. SOM AIR will not connect automatically in the future unless you set it to, to set this tap the i in a circle next to SOM AIR and tap turn on the “Auto-Join” switch. ![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-5l13cqmx.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-lseo98v2.png)![](https://cdn.document360.io/d3c3acaa-9abc-4bd8-b49e-a71a6d8820ca/Images/Documentation/apple-device-enrollment-instructions-image-a4glbfap.png)